Privacy Policy
Last updated: December 6, 2025
At Royal Budapest Hotel & Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1.1 Personal Information
We collect personal information that you provide to us, including:
- Name, address, phone number, and email address
- Payment information (credit card details, billing address)
- Government-issued identification for age verification
- Preferences and special requests
- Loyalty program information
1.2 Automatically Collected Information
- Website usage data and cookies
- IP address and device information
- Location data (with your consent)
- Security camera footage in public areas
1.3 Gaming Information
In compliance with Hungarian gaming regulations, we collect and maintain records of gaming activities, including transaction history and play patterns for responsible gaming purposes.
2.1 Service Provision
- Process reservations and provide hotel services
- Facilitate casino gaming and comply with regulations
- Provide spa and wellness services
- Process payments and manage accounts
2.2 Communication
- Send booking confirmations and service updates
- Respond to inquiries and provide customer support
- Send promotional offers (with your consent)
- Conduct customer satisfaction surveys
2.3 Legal Compliance
- Comply with Hungarian gaming and hospitality regulations
- Prevent fraud and ensure security
- Maintain records as required by law
- Support responsible gaming initiatives
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, IT services, and marketing partners.
3.2 Legal Requirements
We may disclose your information when required by law, court order, or government regulation, including compliance with Hungarian gaming authorities and tax obligations.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4.1 Security Measures
- SSL encryption for all online transactions
- Secure data storage with access controls
- Regular security audits and updates
- Employee training on data protection
- 24/7 security monitoring
4.2 Data Retention
We retain your personal information only as long as necessary to provide services and comply with legal obligations. Gaming records are maintained according to Hungarian regulatory requirements.
Under the General Data Protection Regulation (GDPR), you have the following rights:
Access
Request copies of your personal data
Rectification
Correct inaccurate information
Erasure
Request deletion of your data
Portability
Transfer your data to another service
Restriction
Limit how we use your data
Objection
Object to certain data processing
To exercise these rights, please contact our Data Protection Officer using the contact information provided below.
6.1 Cookie Usage
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser.
6.2 Analytics
We use analytics tools to understand how visitors interact with our website. This helps us improve our services and user experience.
Your personal information may be transferred to and processed in countries outside the European Union. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. Casino access is strictly prohibited for minors.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
For questions about this Privacy Policy or to exercise your rights, please contact:
Data Protection Officer
Royal Budapest Hotel & Casino
Andrássy út 76, 1062 Budapest, Hungary
Email: privacy@royalbudapest.hu
Phone: +36 1 234 5678
Supervisory Authority
Hungarian National Authority for Data Protection and Freedom of Information (NAIH)
Website: naih.hu
Phone: +36 1 391 1400
Your Privacy Matters
We are committed to protecting your privacy and maintaining the highest standards of data security. If you have any concerns about how we handle your personal information, please don't hesitate to contact us.